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FAQ/Technical Support
Below you will find answers to many common questions regarding Stratos Digital services as well as general technical questions. If you do not find your answer here, contact us by e-mail or call (828)628-4481, 8:00A - 6:00P, Monday- Friday.
Category: Web site development
  How much does a web site cost?
  How do I get started on a business web site?
  What is involved in an e-commerce store?
  What is an ISP and why do I need one?
  How will people find my site?
Category: Viewing streaming videos
  Why can't I view the streaming videos?
  Why are the streaming movies choppy or jerky when I play them?
How much does a web site cost?
  The cost of a web site depends upon what you wish to accomplish with it. Many companies benefit from a standard information site, while the current business trend in site development encompasses database back-end applications, streaming video/audio, and e-commerce. We will set up a meeting with you to discuss your goals, and provide you with an estimate and a development schedule. >top
How do I get started on a business web site?
  Decide what you want to accomplish with your web site. Do you want to reach new customers? Do you want to provide additional services for your existing customers? Gather all the information possible regarding your products or services. This will become the resource for developing your Internet presence. Contact us and describe your business needs. We will then be able to give you all of the information that you require to build a budget and timeline for your web site project. >top
What is involved in an e-commerce store?
  E-commerce capability can be added to any site. Most factors involved in a traditional brick and mortar store are required to build your e-commerce store. The major difference is that your sales process is created through your Internet website. Product information and pricing particulars are generally kept in a database within your site, and can be maintained by your staff or web design firm. A shopping cart maintains a "shopping session" which allows your customer to browse and add items to the cart. Once customers decide that they want to buy from you, they are directed through a purchase process which uses an encrypted secure connection, safeguarding their confidential information. There are several options available to you for processing payments from web site sales. Online payment gateways process your transaction for a fee. Some businesses may already process credit card information in-house. If so, you can have the credit card data sent securely to your sales staff, who can then process the credit card sale at your business as usual. This option alleviates the additional online payment gateway fee. >top
What is an ISP and why do I need one?
  An Internet Service Provider (ISP) hosts your website. Generally they also maintain and house your "web server" on their premises. Additionally they provide services such as e-mail management and site security. >top
How will people find my site?
  Meta data consists of key words and phrases in the code of your web pages which describe your web site content. Popular search engines generally will read these keywords and decide if your site satisfies the search criteria. If it does, the user will be provided with a link which will take them to the appropriate web page. Either automated submission or hand submission of your site will keep your site and keywords current with the search engines. Printed materials, newspaper, television ads, and other types of marketing which include your web site address, will guide customers to your site. An easy to remember domain name seems to work best. >top
I have QuickTime player. Why can't I view streaming movies?
  Even though you have the QuickTime player, you may not have the correct version required to play the videos. Videos on the Stratos site require QuickTime version 4 or higher. You can download the latest version of the QuickTime player for free by clicking here. Note! If the installation procedure asks you for a registration number or username, this only applies to the users of QuickTime Pro. If you are just downloading the QuickTime player, just leave the name and registration number blank and click next. The player will then install. You should then be able to view the videos as long as you have a fast enough connection to the Internet. >top
Why are the streaming movies choppy or jerky when I play them?
  Video on the Internet is just coming of age. Once you have the correct player software as well as minimum hardware requirements, it all comes down to how fast you can download data from the Internet to your computer. Users who have a Cable Modem or DSL will experience good quality video, while dial-up users may have problems playing the file until most of the file downloads. One workaround is: If you have a dial-up connection, when the movie player opens, it will attempt to play the movie quickly. Click the stop button on the QuickTime player control panel and wait a few moments until you see that most of the movie has downloaded. Then click the play control and view the video. >top
 
 

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Office: (828)628.4481 Fax: (828)628.9177